Refunds & Returns.

We want you happy with what you bought. We also have a Pennsylvania beer distributor license and a state tobacco permit to protect — that means we follow specific rules on what we can and can't take back once it leaves the store. Here's exactly how we handle refunds, returns, and damaged orders.

1. The Short Version

• Beer, vapes, nicotine pouches, tobacco: all sales final once the product leaves the premises. We can't legally restock or resell it. Damaged or defective product is handled separately below.
• Apparel and merchandise: 14 days, unused, with tags — full refund.
• Wrong item shipped or wrong order pulled: we fix it, no charge.
• You pay in person at pickup, not online. Online orders are reservations — nothing is charged until you pay at the counter.
• Cancel before pickup: nothing to refund, because you haven't paid yet. A no-show isn't a refund — it's just no sale.

2. Alcohol, Tobacco, and Nicotine — Final Sale

Pennsylvania law and Star Beverage policy prohibit us from accepting returns of beer, malt beverages, vapes, e-cigarettes, nicotine pouches, or other tobacco products once they have left our premises. This is true whether you change your mind, the flavor wasn't what you expected, or you bought too much for the party.

The narrow exceptions are below.

3. Damaged or Defective Product

If your order arrives damaged or you discover a defect that's clearly our fault or the manufacturer's fault, we'll make it right.

• Contact starbev1@verizon.net or call (814) 943-7652 within forty-eight (48) hours of receipt.
• Include your order number, a description of the issue, and clear photos of the damage or defect (including the outer packaging if applicable).
• For beer, tobacco, and nicotine items: we cannot accept the physical product back, but we will issue a refund or store credit at our discretion based on what you provide. For sealed defective cans, we may ask you to dispose of them safely.
• For merchandise: we'll send a return label and process a replacement or refund once the item is on its way back.

4. Wrong Item Shipped or Pulled

If we pulled the wrong product — wrong brand, wrong pack size, wrong flavor — that's on us.

• Email or call within 48 hours.
• For pickup: bring the wrong item back to the store and we'll swap it.
• For delivery: we'll arrange to have the wrong item picked up and the correct item delivered, or refund the difference, at your choice.

5. Order Cancellation

• Any time before you pick up: just cancel — email starbev1@verizon.net or call (814) 943-7652. Because online orders are unpaid reservations, there's nothing to refund; we simply release the items.
• After you've paid in person: once you've paid and taken your order, the alcohol/tobacco final-sale rules below apply. Merchandise follows the 14-day return policy in section 7.

6. Reservation No-Shows

Every online order is a pay-in-person reservation. No payment is collected up front, so nothing is charged for reservations that aren't completed.

• We hold reserved items for ninety (90) minutes after the requested pickup time, then release them back to the cooler.
• Because nothing was charged, there is nothing to refund.
• Repeat no-shows may lose the ability to reserve in the future.

7. Apparel and Merchandise Returns

• Returnable within fourteen (14) days of purchase or delivery.
• Must be unused, unwashed, and have original tags attached.
• Refund is issued in person at the store to your original payment method (or as store credit), less any return shipping cost (if we provided the label) or your own return shipping (if you ship it back).
• Not returnable: sticker packs (once opened), koozies that have been used or washed, special-order items, items damaged through normal wear, and any item without original tags.

To start a merch return, email starbev1@verizon.net with your order number. We'll send you instructions.

8. How Refunds Are Processed

• Because you pay in person, refunds are handled in person at the store during business hours, to your original payment method — a card payment is refunded to that card on our terminal; a cash payment is refunded in cash. We can't refund a different card or convert a card refund to cash.
• For a card refund, once we process it on the terminal it typically takes 5–10 business days for the credit to appear on your statement, depending on your bank.
• If you paid the cash discount card price, the refund is the amount you actually paid (card price). Processing fees are not separately refundable except when the entire transaction is voided same-day.

9. Chargebacks and Disputes

If you do file a chargeback without contacting us first, we will respond with documentation including the order, the ID-verification record, and any delivery confirmation. We reserve the right to refuse future service to customers who file chargebacks on completed, age-verified orders.

10. Contact